Common queries answered
Frequently asked Questions
We ship our in stock items about 2 times per week.
After that the shipping times varies from 4 days to 20 days. In some rare cases it will take more time.
If you live in Europe or USA our packages will most likely be with you within 4-8 days after it was shipped.
You can change your shipping address by sending us an email.
You can only do this if your package isn’t already shipped.
Log in to “My Account” to see if your order has been shipped.
Please note that all packages are sent without tracking information.
Contact us via email as soon as you discover your mistake. If we haven’t shipped yet, we’ll gladly send it to your preferred address.
If we’ve already shipped your package, this issue is out of our hands & we can’t do anything about it.
Our only opportunity is to wait to see if your package is returned. Then all you need to do is pay for shipping & we’ll send it to the correct address.
Yes, we ship worldwide!
Be aware you may incur additional customs fees depending on your own country’s customs policies.
It depends, but most likely yes.
Yes, but the fulfillment of custom orders might take some time.
Email us: Let us know what you need & we’ll let you know how long it will take.
We’ve tried to match the color in the photos to the actual skeins, but the colors will vary per skein.
We will always use the same techniques on the same colorways, but the best thing with hand dyed yarn is the fact that every skein is unique!
There are many factors of hand dyeing that can affect the final skein & you might see a slight variation on your skein.
Paypal is the only payment method offered. You can choose between using you Paypal account or Visa, Mastercard, Maestro, American Express & Discover without signing up for an account.
The payment will be made through PayPal, a global online payment service, it is the quickest and most reliable way to make online payments. You will automatically be forwarded to the PayPal page.
Still need help?
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